Refund Policy

Classroom based training sessions

Cancellation by the training provider; Full refund using the same money transfer system e.g. refunded to a card used or reversed to a bank transfer, cheques will be refunded when they clear the banking system or cancelled and returned if not banked.

Cancellation by the customer; Full refund when giving 14 working days notice in writing prior to the first training day.

Online training licenses

Cancellation by the customer; No refund once the licence c/w password has been received by the customer.

Once your return is received and inspected, we will send you an email to notify you that we have received your refund request. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at mail@hendry-training.co.uk.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at mail@hendry-training.co.uk.